When DriveSavers completes a recovery, the recovered data is returned on a new hard drive, DVD or other media. If the drive was physically damaged or malfunctioning, it is probably unreliable and you may need to purchase another one. If it is in warranty, you can then send the recovered drive back to the vendor for replacement once the recovery is completed. DriveSavers is authorized to open all drives without voiding the warranty.

DriveSavers recovers everything from the failed media (including applications, operating systems and data files), but our engineers only verify the integrity and quality of the data files. Copying the files over to a new drive may not complete the process; the user may need to take some time to restore settings and reinstall applications to insure that everything functions properly. In some cases these preferences and settings can be imported.

Additionally, there are some other solutions that can help a customer return to pre-failure state. Current operating systems have software to assist the user with this process. Utility software that automates the task is also available for purchase, as are USB "data transfer" cables that can help with a data import.

Most importantly, always make and verify a backup if you need to move data for any reason.

Tags: Tech Tip, Drive Savers